Sector (s)

Insurance and Financial Service

Length/duration of opportunity

Full time

Job Scope

  • Attend to customers’ and/or agents’ queries via Call Centre 
  • Interpret the needs or requests of the callers and provide accurate information and explanation about current and past products. 
  • Deliver quality service to policyholders and agents and meet the minimum rating of the soft skill evaluation via call monitoring and recording
  • Meet the individual turnaround time for Call Centre and ensure that the service level is met
  • Adhere to schedule (ATS) on occupancy in the Call Centre. You can communicate well and possess strong Customer Service focus and attitude
  • Quote policy values and disbursement amount
  • Conserve policies through client retention efforts
  • Handle cancellation of Supplementary Benefits and change of address, payment mode or cash bonus option

Requirements

  • Possess tertiary qualification, preferably in Communication, Management, Business Administration or another related field
  • With at least 1-2 years of working experience. Fresh graduate will also be considered
  • Good command of spoken and written in English and Bahasa Malaysia
  • Excellent customer service skills
  • Good conflict resolution, problems and decision-making skills
  • Sound product knowledge, policy servicing guidelines and procedures, General Life Underwriting knowledge and General Insurance Act knowledge
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