Sector (s)

IT and Technology

Length/duration of opportunity

Full time

Job Scope

As a Support Consultant, you will be in charge of providing help desk support for customers. You must be equipped with the technical knowledge and total comprehension of the UNIT4 suite of products and services including Unit4 Business World (ERP) and/or Prosoft (HCM).

What you will do

  • You will be responsible for the provision of Application and Technical Support (Resolve clients' application enquiries or issues raised in the areas of product functionality, system configurations/setup, database, and system enhancements).
  • You will investigate, document and resolve the issues raised by clients via UNIT4’s support logging system.
  • You will investigate, research, replicate test and resolve clients’ issues in a timely manner within Service-level Agreement.
  • You will update the customer on how and when the issues are addressed.
  • You will be involved in all follow up on escalations, testing and troubleshooting.
  • You will install standard upgrades/updates/patches/releases as necessary.
  • You will resolve issues through effective listening skills by gathering relevant information and a positive attitude.
  • You will manage the customer’s expectation to ensure customer’s satisfaction.
  • You will perform system installation, setup, test, and raise change request for customizations.
  • You will conduct product training to end user.
  • You will provide on-site and off-site technical assistance.
  • You will be involved in ad-hoc projects.   

Your approach

As a Support Consultant, you like to use your problem-solving skills in order to come up with the best business solution for your customer. In order to do this, you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.

Requirements

  • Diploma or Degree in Information Technology, Information System or equivalent.
  • Logical thinker with an aptitude for problem-solving.
  • Excellent analytical skills especially in system design.
  • Must be resourceful and able to work under pressure to meet the tight deadline.
  • Independent with excellent time management.
  • Knowledge in HR, Accounting and ERP systems.
  • Knowledge of SQL Database and Queries will be an advantage.

We Offer

  • Stable employment with an attractive salary.
  • Working in a challenging international environment.
  • We invest in your personal and professional growth.
  • Enthusiastic colleagues who like to learn from each other.
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