Walk-In Interview : Exec Inbound Calls

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Type: 
Graduate Jobs
Locations: 
Kuala Lumpur

Sector(s)

Banking and Financial Services

Length/duration of opportunity

Full time

Job scope

  • Perform the required call verification process prior updating customers' information or providing account information.
  • Identify and handle customers' enquiries completely and accurately with confidence.
  • Attend to customers' instructions for financial and non-financial transactions.
  • Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.
  • Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.
  • Maintain confidentiality of organizations' customers and data.
  • Educate customers on new products and services.
  • Other ad-hoc duties / project assigned.

Skills required

  • Recognised degree in any discipline preferably with 1 year working experience in Contact Centre environment.
  • Broad knowledge on retail banking products.
  • Fast learner to pick up the systems, policies and procedures requirements.
  • Analytical thinking and problem solving.
  • Proficient in English, Bahasa Malaysia and Mandarin will be an added advantage.
  • Team player and cooperative.
  • Fresh graduate are encouraged to apply.
  • Applicants should be Malaysian citizens.

Academic requirements

Minimum required level of study: 
Bachelor degree

Other Information

Sectors: 
Banking & Financial Services
Region: 
Kuala Lumpur
Start date: 
Ongoing
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