Life On The Job: Group Chief Human Capital Officer
How did you get started?
My training in accounting gave me the opportunity to serve in diverse disciplines and industries ranging from semiconductor, telecommunications, Academia, consulting and finance. My career in human resource began in telecommunications with Maxis Berhad, followed by Standard Chartered Group and in 2008, I joined Maybank as Head for Group Human Capital. I was subsequently repositioned as Group Chief Human Capital Officer of Maybank and it has been a wonderful journey so far leading the people initiatives and human capital development of the Bank.
What was the turning point in your career?
I had the opportunity to gain different experiences in my career and I credit my exposure to diverse work environments that charted my personal and professional growth to where I am today and to strong individuals who recognized my potential and gave me opportunities.
Can you share some highlights of your job?
I am proud to be leading the people initiative of the largest Bank in Malaysia and one of the largest in the region with 47,000 Maybankers worldwide. The initiatives have resulted in us being recognised nationwide, regionally and globally through many accolades received such as the Malaysia’s 100 Leading Graduate Employers, being named the world’s 13th strongest bank by Bloomberg Markets, and the only Asian organisation inducted into Towers Watson’s Global High Performing Companies, among others. On a personal note, I am honoured to have been inducted into the Global HR50 as amongst the world’s top 50 HR professionals.
What advice do you have for graduates?
Academic qualification provides the foundation for graduates to equip themselves with the required knowledge before entering the workforce. However, one should enhance their professional attractiveness by cultivating strong personal qualities such as having the right attitude, confidence, critical thinking skills and clear articulation of thought. The opportunities provided are only as good as your desire and commitment to achieve the best. Graduates have to take the initiative and be proactive to learn and grow as well as show hunger and desire to be successful and committed to achieving their goals, in tandem to the company’s goals.
Name some key skills for future leaders.
Strategic visioning as well as fierce tenacity to deliver targeted outcomes are key skills that all future leaders need to possess in order to anticipate changes and lead the organisation while staying rooted to the present. As globalisation kicks in, more and more organisations will have a global outlook which will bring changes in work demographics, culture, values and ethics. Having a diverse, global view point which means strong awareness of diversities and the ability to harness the diverse strengths is important to enable leaders to navigate through ambiguity and resilience in tough environments.