Banking and Financial Service

Length/duration of opportunity

Full time

Job Scope 

  • Work for the One-stop centre for customers inquiries for CIMB Group products. 
  • To access information using wide range of systems applications. 
  • To provide effective solutions in regards to customers' issues. 
  • To adhere to process in accordance with the Bank & Call Centre guidelines and standards. 


  • Candidate must possess at least a Bachelor Degree or Diploma in any field with at least 1 year of relevant experience. 
  • SPM/ STPM holders with at least three (3) years experience in Call Centre environment will be considered. Must score Credit in Bahasa Malaysia, Math and English. 
  • Possess good interpersonal, communication and customer servicing skills. 
  • Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin / Cantonese language is a strong advantage. 
  • Computer literate with keyboarding skills. 
  • Learn fast and comfortable with learning new products and system applications. 
  • Possess lots of initiative, drive and pride in getting the job done the right way the first time. 
  • Must be willing to work on shift – 24 hours rotation. 
  • We offer both contractual and permanent positions