Contact centre consultant responsible for work for the One-stop centre for customers inquiries for CIMB Group products.
Banking and Financial Service
Length/duration of opportunity
- Work for the One-stop centre for customers inquiries for CIMB Group products.
- To access information using wide range of systems applications.
- To provide effective solutions in regards to customers' issues.
- To adhere to process in accordance with the Bank & Call Centre guidelines and standards.
- Candidate must possess at least a Bachelor Degree or Diploma in any field with at least 1 year of relevant experience.
- SPM/ STPM holders with at least three (3) years experience in Call Centre environment will be considered. Must score Credit in Bahasa Malaysia, Math and English.
- Possess good interpersonal, communication and customer servicing skills.
- Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin / Cantonese language is a strong advantage.
- Computer literate with keyboarding skills.
- Learn fast and comfortable with learning new products and system applications.
- Possess lots of initiative, drive and pride in getting the job done the right way the first time.
- Must be willing to work on shift – 24 hours rotation.
- We offer both contractual and permanent positions