Employer
PwC Malaysia
Job
Senior Manager
Qualification
Executive Master of Business Administration (EMBA) in International Business
Has been with this company for
10 years
Can you tell us what you generally do in your job?
My job is to improve business processes using new technologies like robotic processing automation (RPA), intelligent document processing (IDP), process mining and many more. Most of my projects involve RPA, it is a technology that mimics the way humans interact with software to perform high-volume, repetitive tasks.
Besides that, I do research and development on emerging technologies and innovate new solutions for the firm and clients.
What would you say is the coolest daily task?
I think of my role as a problem solver for my clients. For me, I enjoy meeting new people every day where they will share with me the challenges faced in their business. In turn, I help solve their problems and overcome their challenges by leveraging new technologies.
What is the greatest lesson you’ve learnt from your probation period at work?
I have learned to never be afraid of learning new things and to move out of my comfort zone. In PwC, I have transitioned from being an internal IT support to a business development role. Even until now, I constantly seek new opportunities to learn and gain knowledge.
Besides that, I also learned that success is determined not only by you alone but as a team. Lead your team and don’t manage them. Trust, delegate and empower your team.
How do you motivate yourself when the going gets tough?
I always think about these three words when things get tough: patience, persistence, and perseverance. No matter how hard things are, it's only temporary. Don’t stop to continue doing what you do the best even if it seems to be impossible or difficult at that moment.
If you could go back to your university days, what would you do differently?
Honestly, I wouldn’t want to change anything, but I’d like to relive my university days. Those were the most memorable days of my life. I had a lot of fun with my coursemates while studying and had nothing to worry about. We studied hard but at the same time, we had fun - it’s all about maintaining a good balance.
What is your advice to fresh grads who are having a tough time finding jobs?
It’s quite competitive out there in the job market, so you should make yourself stand out from others. Just like our PwC Professional framework, we are always looking out for an all-rounded candidate with attributes such as Technical Capabilities, Whole Leadership, Global and Inclusive, and more.
Professional or technical certifications can be helpful, but you should also start equipping yourself with some experience in the industry that you want to start your career in, be it an internship, volunteering experience, or even a part-time job. These are experiences that can help develop you as leaders of the future.
