Customer Service Executive (Mandarin or non-Mandarin)

Application Dates
Applications open
24 Jul 2019
Applications closing
30 Nov 2019
Opportunity Overview
Type Graduate Jobs (Full-time)
Location
Ara Damansara & Menara KPJ
Start date
Ongoing
Academic requirements
Level of Study
Certificate

A Customer Service Executive at Aegis BPO handles all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.

Job Description

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA. 

Benefits

  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Commission/ Incentives: can earn unlimited per month.
  • Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.
  • Quarterly staff recognition and appreciation
  • Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
  • IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
  • We provide shuttle service for Ara Damansara LRT station & Damai LRT station based on selected schedule.

Requirements

  • Candidate must possess at least a SPM with 5 passes.
  • Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage).
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Applicant must be willing to work on rotational shifts and off day
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
  • Applicant must be willing to work in Ara Damansara/ Menara KPJ (Base on Project)
  • Applicant must be willing to work from rotational shift and off day