• Review all ageing reports to ensure reconciliation of Settlement being performed on a timely manner and no long outstanding items pending in suspense accounts.
  • Handling monthly and quarterly chargeback suspense & statistic (MIS) and analyse / define reason that contribute to chargeback /dispute. Analysing excessive chargeback and highlight immediately to management on potential fraud as to avoid potential loss.. To raise report for ORMS.
  • Responsible in ensuring cardholder’s dispute matter being responded via written correspondence.
  • To ensure as and when required, Good-faith Collection Assistance, Pre-Arbitration, Pre-Compliance, Arbitration, Compliance, Case Filing, Direct Compliance is prepared in accordance to Visa Card International violation and compliance.
  • Ensuring in analysing card business income and performance for monitoring purposes on the results of programs and campaign for the purpose of incentives payment by VISA.
  • Ensuring Daily exception report being process on a daily basis.
  • Responsible in ensuring awareness and full compliance (internal/external) of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by BNM, Visa International and Companies/Group (PayNet/NCG/ MRMTF).
  • To keep up to date with the industry business strategy and evolution of financial technology for card payment acceptance and services offered.
  • To support actively in Project Management on the products development and enhancement.
  • To assist on the queries and complaint from branch and Contact Centre
  • Ensuring shortcomings highlighted by Auditor is being resolved within the stipulated time frame and new requirements being implemented by the dead line. On going monitoring being performed on all Audit findings to ensure no recurrence in findings.


  • Min Education Qualifications
  • Degree in Business/Finance or related field
  • Minimum CGPA 3.00 above
  • Relevant Experience Required
  • Experience in banking industry or related field especially in Card Centre environment.
  • Have good knowledge in Card Operations, settlement and reconciliation and chargeback work related to Credit/Debit/Charge Card business. Strong service and result oriented
  • Able to work independently, good communication and problem solving skills