Customer Service Officer, Contact Centre

Application Dates
Applications open
26 Jul 2019
Applications closing
31 Jan 2020
Opportunity Overview
Type Graduate Jobs (Full-time)
Salary
Competitive
Location
3 Alliance, Subang Jaya
Start date
Ongoing
Academic requirements
Level of Study
Diploma

One of the main responsibilities of a Customer Service Officer is to handle customers’ enquiries and complaints received through the telephone related to all Bank’s product.

Responsibilities

  • Handle customers’ enquiries and complaints received through the telephone related to all Bank’s product
  • Personalized service and go the extra mile where necessary to resolve customers’ issues with the objective of adding the ‘WOW’ factor  in customers’ experience
  •  Liaise with other departments or branches in resolving customers’ issues
  • Participate in outbound initiatives ie survey or telesales organized by the Marketing department in support of the effort in increasing customers; product holding or enhancing customers’ experience
  • Identify service gaps and gather customers’ feedback and escalating to the Team Manager to improve customer experience and reduce cost.

Requirements

  • Fresh graduate from any discipline or diploma holders with related experience
  • Good Time Management to be able to complete all tasks within the turnaround time
  • Able to make sound decision escalate when required in problem solving
  • Good communication skills