Senior Executive, Consumer Collections & Recovery

Application Dates
Applications open
26 Jul 2019
Applications closing
31 Dec 2020
Opportunity Overview
Type Graduate Jobs (Full-time)
3 Alliance, Subang Jaya
Start date
Academic requirements
Level of Study

As Senior Executive, Consumer Collections & Recovery, you are responsible for the implementation of action plan to minimise collection losses and maximise recoveries.


  • Implement action plan to minimise collection losses and maximise recoveries
  • Attend to all inbound calls vide Collections general line within promptly
  • Updates all cheques received into DMS within the same day
  • Updates all inward letters, faxes etc into DMS within the same day
  • Perform signature(s)’ verification of all documents sent by borrowers
  • Updates all inward letters, faxes etc into DMS within the same day
  • Raise maintenance all requests for (post verifications) :

     a) Change of contact info
     b) Appointment of 3rd party to make enquiry into account
     c) Deceased Status updating
     d) Bankrupt Status updating

  • Management of Post Auction portfolio by way of timely collections of auction proceeds
  • Analyse and review weekly / monthly performance of Auction and provide corrective measures 
  • Liaise with lawyers, regarding specific cases and/or to plan solutions to enhance collection of accounts
  • Negotiate with customers on settlement of account, whenever necessary
  • Review settlement of accounts
  • Responsible for the management and recovery of Consumer Non-Performing Loans.


  • Preferably with a minimum Diploma in any field.
  • Candidate with related working experience in banking/ finance, especially with experience in collections and related legal matters will have added advantage.
  • Good judgement and possess good knowledge of the Malaysian legal system.
  • Fresh graduates are welcome to apply.