Executive, Kurnia Auto Assist & Contact Centre Service

Application Dates
Applications open
5 May 2021
Applications closing
21 May 2021
Opportunity Overview
Type Graduate Jobs (Other)
Location
Menara Shell, KL Sentral
Start date
Academic requirements
Level of Study
Certificate

As Kurnia Auto Assist & Contact Centre Service Executive, you will handle all inbound calls directed from Kurnia Auto Assist & Am Auto Assist Hotlines from policy holders, repairers, panels and internal staff in the manner to organize Auto Assist service request 24/7

Responsibilities

  • Handle all inbound calls directed from Kurnia Auto Assist & Am Auto Assist Hotlines from policy holders, repairers, panels and internal staff in the manner to organize Auto Assist service request 24/7, besides coordinating the job assignments to respective internal / external resources through constant follow up until completion.
  • Responsible for product development, underwriting guidelines and governance, portfolio analysis, underwriting strategy to enable optimal portfolio balance.
  • Lead and explore different product, pricing and underwriting options and strategies for the section to optimise portfolio balance between growth and profit.
  • Implement existing product updates to meet customer needs.
  • Timely and accurate reporting for both external and internal customer.
  • Provide training to all relevant parties in relation to underwiritng matters, technical knowledge on relevant classes of insurance, new product briefing and all other relevant matters.
  • Work collaborately within PPM and other team in the organisation to deliver good service to business partners and customers.
  • Define and review of process to ensure the most effective and efficient delivery of products, pricing and underwriting.
  • Review / implement internal and external systems & processes.
  • Review and monitor underwriting guideline and governance and to ensure all regulatory requirements are adhered to.
  • Building portfolio and company strategic alignment and ensure clear development of organisational opportunities and manage threats and risks.
  • Perform data analysis and reporting.
  • Work on shift.

Requirements

  • Minimum SPM
  • Fresh graduate with Bachelor Degree
  • 1 or 2 years working experience in relevant field