To support end-to-end billing operations across multiple products and Financial Institution (FI) collaborations, while driving automation of manual and repetitive processes using Microsoft Power Platform incl. Power BI, Power Automate, SharePoint, etc. tools to ensure timely, accurate billing and improved operational efficiency.
Overview
Banking & Financial Services
Established on July 5, 1972, Credit Guarantee Corporation Malaysia Berhad (CGC) creates a vital link between financial institutions and Micro, Small and Medium Enterprises (MSMEs), guaranteeing financing for unserved and underserved entrepreneurs.
Over 51 years, CGC has transformed from a traditional guarantor into a financially sustainable institution, 78.6% owned by Bank Negara Malaysia (BNM). Other collaborating stakeholders are Financial Institutions (FIs) and Development Financial Institutions (DFIs). Through circumspect alliances with various industry stakeholders, CGC has introduced initiatives like Portfolio Guarantee (PG) and Wholesale Guarantee (WG) schemes, and customised products to cater to and evolve with expanding MSMEs needs.
In meeting these requirements, CGC adopts a comprehensive strategy, prioritising MSMEs support. The required transformation addresses both internal and external factors to effectively satisfy evolving customer needs.
CGC’s significant impact includes providing 532,302 guarantees and financing worth over RM95.4 billion, benefitting over 380,000 MSMEs. In 2018, CGC embarked upon digitalisation by establishing imSME, an innovative fintech platform connecting MSMEs with financing options from various sources. CGC is fully committed to reaching and supporting underserved MSMEs with its 16 branches strategically located nationwide.
