Client Support Executive

Application Dates
Applications open
21 Nov 2020
Applications closing
4 Dec 2020
(3 days)
Opportunity Overview
Type Graduate Jobs (Full-time)
Location
Cyberjaya, Selangor
Start date
Academic requirements
Level of Study
Bachelor degree

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products.

Job Description

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

  • Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
  • Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
  • Respond to customer enquiries by phone, email, social media, and live chat daily.
  • Process applications and customer documentation according to relevant policies and regulations.
  • File records and documents of customer interactions according to existing guidelines.
  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
  • Perform regular testing on our products and services. 
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.

Requirements

Exceptional spoken and written communication skills in English

What’s good to have

  • University degree in marketing, computer science, or any related field
  • Practical experience in technical customer support
  • Experience in the financial services or IT industry
  • Proficiency in other languages in addition to English

Benefits

  • Growth-inducing challenges
  • Productive work atmosphere
  • Cooperation, support, and empowerment
  • Career progression opportunities
  • Market-based salary
  • Annual performance bonus
  • Health benefits
  • Casual dress code
  • Travel and internet allowances