Responsibilities

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Your challenges:

• Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
• Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
• Respond to customer enquiries by phone, email, social media, and live chat daily.
• Process applications and customer documentation according to relevant policies and regulations.
• File records and documents of customer interactions according to existing guidelines.
• Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
• Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
• Perform regular testing on our products and services.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.

Requirements

• Exceptional spoken and written communication skills in English
• University degree in marketing, computer science, or any related field
• Practical experience in technical customer support
• Experience in the financial services or IT industry
• Proficiency in other languages in addition to English

Benefits

• Exciting work challenges
• Cooperative work environment
• Career advancement opportunities
• Market-based salary
• Annual performance bonus
• Health benefits
• Casual dress code
• Travel and internet allowances