• Attend to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction

  •  Attend to inbound, outbound calls and email enquiries in a timely manner

  •  Ensure customer’s authenticity before revealing sensitive information to customers

  • Achieve personal and teams qualitative and quantitative target

  •  Build sustainable relationship and engage customers by taking the extra mile

  •  Promote usage of self-help portals to customers

  •  Effectively resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time

  •  Attend briefings/trainings conducted by in-house trainers and other departments on new launched products, processes, procedures and etc.


  • Possess tertiary qualification. Preferably, in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related discipline

  •  With at least 1-2 years of working experience in Call Centre preferably in Life Insurance or Financial industry. Preferably, with experience in handling correspondence such as letter writing or email

  • Multi lingual

  • Equipped and updated with the current products, processes and procedures

  •  Sound product knowledge in life insurance/general

  •  Familiar with the operations in Call Centre

  •  Investment knowledge

  •  Excellent writing and communication skills

  •  Good decision making, problem analysing and solving skills

  •  Interpersonal relationship skills

  •  Analytical and critical thinking skills