• Attend to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction.
  • Attend to inbound, outbound calls and email enquiries in a timely manner.
  • Ensure customer’s authenticity before revealing sensitive information to customers.
  • Achieve personal and teams qualitative and quantitative target.
  • Build sustainable relationship and engage customers by taking the extra mile.
  • Promote usage of self-help portals to customers.
  • Effectively resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time.
  • Attend briefings/trainings conducted by in-house trainers and other departments on new launched products, processes, procedures and etc.


  • Tertiary qualification. Preferably, in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related discipline.
  • With at least 1-2 years of working experience in Call Centre preferably in Life Insurance or Financial industry. Preferably, with experience in handling correspondence such as letter writing or email.
  • Multilingual.
  • Equipped and updated with the current products, processes and procedures. 
  • Sound product knowledge in life insurance/general.
  • Familiar with the operations in Call Centre. 
  • Investment knowledge.
  • Excellent writing and communication skills.
  • Good decision making, problem analysing and solving skills.
  • Interpersonal relationship skills.
  • Analytical and critical thinking skills.