Responsibilities

  • Attend to customers enquiries from Customer Service Careline 

  • Perform outbound calls and attend to email enquiries 

  • Build sustainable relationship and engage customers

  • Promote usage of self-help portals to customers

  • Resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time

Requirements

  • Degree in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related disciplines

  • Multi lingual

  • Excellent writing and communication skills

  • Good decision making, problem analysing and solving skills

  • Interpersonal relationship skills

  • Analytical and critical thinking skills

 

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