Attend to customers enquiries from Customer Service Careline.
Attend to customers enquiries from Customer Service Careline
Perform outbound calls and attend to email enquiries
Build sustainable relationship and engage customers
Promote usage of self-help portals to customers
Resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time
Degree in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related disciplines
Excellent writing and communication skills
Good decision making, problem analysing and solving skills
Interpersonal relationship skills
Analytical and critical thinking skills
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