Associate, Call Centre
As Call Centre Associate, you will be attending to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction.
- Attend to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction.
- Attend to inbound, outbound calls and email enquiries in a timely manner.
- Ensure customer’s authenticity before revealing sensitive information to customers
- Achieve personal and teams qualitative and quantitative target
- Build sustainable relationship and engage customers by taking the extra mile
- Promote usage of self-help portals to customers
- Effectively resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time
- Attend briefing/training conducted by in-house trainers and other departments on new launched products, processes, procedures etc.
- Possess tertiary qualification, preferably in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related discipline.