Associate, Call Centre

Application Dates
Applications open
1 Aug 2019
Applications closing
30 Nov 2019
Opportunity Overview
Type Graduate Jobs (Full-time)
Salary
Competitive
Location
Kuala Lumpur, Malaysia
Start date
Ongoing
Academic requirements
Level of Study
University undergraduate

As Call Centre Associate, you will be attending to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction.

Responsibilities

  • Attend to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction.
  • Attend to inbound, outbound calls and email enquiries in a timely manner.
  • Ensure customer’s authenticity before revealing sensitive information to customers
  • Achieve personal and teams qualitative and quantitative target
  • Build sustainable relationship and engage customers by taking the extra mile
  • Promote usage of self-help portals to customers
  • Effectively resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time
  • Attend briefing/training conducted by in-house trainers and other departments on new launched products, processes, procedures etc.

Requirement

  • Possess tertiary qualification, preferably in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related discipline.