• To attend to customer/agents enquiries via counter and call center.
  • Collect premium payment (by Cash,Cheque,Credit Card,Giro).
  • Issue insurance contract(Motor and Non-Motor NB, Renewal, End  or Cancellation MMIP).
  • Handle Bulk Payment submission by direct/indirect customers.
  • Update ISM system for No Claim Bonus(NCD) withdrawal/ Cancelation Motor policy.
  • Segregate and batch scanning request Slip(SRS) documents for scanning on daily basis.
  • To check all proposals and relevant documents on PDPA, AMLA, FSA are all in order before submission for batching.
  • Prepare quotation for Plines products.
  • Underwrite new business/ renewal submission by customers for standard risk.
  • Ensure prompt attention to all telephone and counter enquiries.
  • Responsible for delivery of customer service standards-SOP.
  • Assume other related responsibility as may be directed by management. 


  • Tertiary education, in mass communications, business management or any other related discipline.
  • Minimum 1 year working experience, preferably in customer service field.
  • However, fresh graduates are also encouraged to apply.
  • Professional qualification in insurance is an added advantage.
  • Good command of spoken and written English and Bahasa Malaysia.
  • Ability to converse in mandarin would be an added advantage.