• Attend to enquiries and complaints from customers and the field force members and follow through for effective resolution.
  • Interpret the need or request of the customers and field force members and provide accurate information and explanation about the past and current products.
  • Monitor claims approved by Head Office.
  • Process data entry, prepare endorsement and check reports in an accurate and a timely manner.
  • Despatch of reports and correspondence.
  • Liaise with personnel in Head Office and branches on policy related issues and matters.
  • Liaise with hospitals/ clinics for medical reports required for claims.
  • Conserve policies through client retention efforts.
  • Approve and requisite payment up to authorised limit.
  • Handle ad-hoc assignments as and when assigned by superiors and management.


  • Recognised Degree in Communication, Management, Business Administration, Insurance or other relevant degree.
  • With at least  1-2 years of working experience in Life Insurance company, preferably with Customer Service experience.
  • Sound knowledge in Life, General and Takaful insurance products and basic understanding of policy servicing guidelines and procedures.
  • Familiar with Life and General Insurance systems such as Life Asia, FPMS, EWMS, MBS400 and any other customer service related applications. 
  • Good interpersonal and negotiation skills.
  • Sound analytical and problem solving skills.
  • Possess relevant computer skills.
  • Able to communicate effectively in verbal and written format both in English and Bahasa Malaysia.