• Provide one-stop service experience to all stakeholders.
  • Ensure the responsibility of ensuring daily services provided directly to customers are according to quality standards set by the company and its internal procedures from the department.
  • Resources Management to ensure there is no interruption.
  • Identify / investigate / escalate / resolve complaints according to Service Level Agreement.
  • Manage correspondences and tracking the resolution of complaints.


  • Tertiary qualification preferably in Business Administration, Insurance, Finance, Economics or any related discipline.
  • Minimum with Diploma in Insurance or part or all LOMA, ACII, AMII or its equivalent.
  • With at least 1-2 years of working experience in life insurance industry.
  • Knowledge of Group Retirement, Employees Benefits, Mortgage Reducing Term Assurance, Property Reward and Saving schemes.
  • Sound knowledge of Insurance Act.
  • Good command of spoken and written in English and Bahasa Malaysia.
  • Customer oriented.
  • Good analytical skills.
  • Negotiation and problem solving skills.