• Perform user acceptance testing of new or revised product(s) implementation or system enhancement.
  • Provide training for staff, system user and new tester(s) with updated guides, manual and procedure.
  • Attend to enquiries from branch offices, fellow colleagues from other departments, agents and system users.
  • Assist in reviewing and designing of processing form and assist in evaluating and proposing enhancement to business processes arising from new or revised product(s) or processes changes.
  • Prepare ISO documentation and ensure subsequent compliance of ISO standards.
  • Attend to MIS extraction request to support reporting, performance monitoring and statistical analysis.
  • Prepare departmental report.
  • Participate in preparation of yearly departmental budget and budget variances.



  • Recognised Degree, preferably in Business Studies, Science, Mathematics, Computer Science or any relevant degree.
  • With at least 1 - 2 years of working experience in Life Insurance company.
  • Experience in process flow, system testing and development will be an added advantage.
  • Strong interpersonal and public relation skills.
  • Possess relevant computer knowledge.
  • Sound analytical and problem solving skills.