• Assess and process claims; i.e. approve or reject claims within a set time frame

  • Handle agents and clients enquiries and complaints and to coordinate with other branches to ensure smooth claims handling

  • Ensure claims are to be paid to the correct person with an accurate amount


  • Degree in Biology, Mathematics, Science, Genetics, Actuarial Science, Biochemistry, Economics, Nursing or any related disciplines

  • Good command of spoken and written in English and Bahasa Malaysia

  • Medical and human anatomy knowledge

  • Good convincing and clear explanation skills

  • Understand IMB’s procedures and policies, Insurance Act and life insurance industry practices