Associate, Admin & Customer Care – Claims

Application Dates
Applications open
13 Jul 2020
Applications closing
31 Oct 2020
(4 days)
Opportunity Overview
Type Graduate Jobs (Full-time)
Location
Kuala Lumpur
Start date
Academic requirements
Level of Study
Bachelor degree

As an Admin & Customer Care Associate, your responsibilities include handling call-in/walk-in enquiries/emails, respond and resolve the request related to life claims appropriately according to Company’s set standards and guidelines.

Responsibilities

  • To handle call-in/walk-in enquiries/emails, respond and resolve the request related to life claims appropriately according to Company’s set standards and guidelines
  • To act as the backoffice support for Call Centre CSEs on all life claims related enquiries that requiring follow up with respective backroom teams or branches
  • Prepare and draft simple reply letter on written enquiries/emails related to life claims cases
  • Follow up with all parties to gather information to facilitate decision making
  • Deliver administration support functions to Claims Operation team within the agreed Service Level Agreement.
  • Claim registered within target set from date of notification
  • Prepare claim documents for scanning within a set timeframe
  • To administer such administrative and clerical support functions within the section assigned to.

Requirements

  • University Degree in Communication, Business Administration or related field OR Higher diploma holder
  • With 1-2 years working experience in similar customer service roles in life insurance industry
  • Good verbal & written communication skills
  • Strong analytical, problem solving, documentation and organization skills
  • Customer service oriented
  • Telephone & complaints handling
  • Knowledge in insurance contract provisions
  • Product knowledge and features
  • Risk and Compliance requirements
  • Knowledge of claims handling
  • Fresh graduates are encouraged to apply.