HSBC Bank Malaysia Berhad

Employment Type
Application Dates
Opportunity Overview
Graduate Jobs
Areas of Work
Banking & Financial Services
Degrees Accepted

Global Support Executive

Job description

"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have."

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Support Executive.



The main function of the Reconciliations teams is to ensure that data held on the Group’s systems agree with various third parties and between internal systems at a transaction and/or position level. This is done across various Platforms/systems. The team will then allocate and escalate them to the business areas responsible for resolving the discrepancies. The main tasks undertaken are:-

  • Identification and allocation of breaks for multiple business lines
  • Upon identification of break/s, the teams will inform the relevant business area of the need for action. As such, there is a need to interact with a number of other departments and business areas.
  • Timely escalation of breaks and also ensure follow ups.
  • Preparation and issue of Management Information (MI) detailing breaks.
  • Continuously drive change within the process.

Internal Controls

  • Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • The need to implement the Group Compliance Policy, as applicable to their role.
  • The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

The Opportunity: 

  • To continuously provide high quality reconciliation service, as agreed with business partners.
  • To achieve maximum customer, both internal and external, satisfaction within the specified SLA’s.
  • To build relationships and resolve inquiries in a professional manner, where applicable.
  • To perform other responsibilities dependent on the reconciliation assigned.

The nature of the role requires the following:

  • To ensure that all outstanding have been identified, analyzed and allocated to the department in charge, in accordance with procedures and within agreed time scales.
  • To ensure all reconciliation, analysis and allocation are performed in a timely and controlled manner.
  • To have a good understanding of the origin of outstanding items in order to perform the appropriate and adequate escalation process.
  • To resolve enquiries or queries raised by both internal and external clients.
  • To provide guidance to colleagues from other internal sections on how the reconciliation process functions.
  • The job holder will be working alongside other reconcilers.
  • Guidance will be provided by the Assistant Manager Operation and the rest of the team. Training materials including procedures and escalation steps will be given to the job holder to ensure that effectiveness once the job holder is ready to take on the work.


What you will need to succeed in the role:

A clear sense of what they want to achieve in their career, i.e., how Global Banking Market and this particular role fits in their longer term career.

  • An ability to analyze complex processes and identify root causes.
  • An above-average desire to learn, and that development opportunities are of both a vertical and a lateral nature.
  • Control oriented; should have a good understanding of the function of controls.
  • An understanding of the necessity of change and thus is an active participant or driver of change and process improvements.
  • A strong desire for Best In Class performance and has a demonstrable ability to do so.
  • A clear appreciation of the level of pressure in this role and is up for the challenge.
  • An understanding that overtime is an inherent part of the job and thus will be required to render overtime as and when there is a need.
  • An interest in joining a truly global process, with the ability to manage relationships across different cultures.
  • Is interested in developing a long term career with investment banking.
  • Excellent English, written and spoken, hard-working, organized, diligent, and above all, a team player.

What additional skills will be good to have?

  • Prior knowledge on accounting and reconciliations would be a benefit but not essential.
  • Degree in accounting, business, finance or equivalent, desired but not essential.
  • Proficient in MS Excel Office, with special focus on the usage of MS Office Excel and MS Office Access.

The information contained in this job description is a true and accurate reflection of the job as specified.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

You’ll achieve more when you join HSBC.