Considering Kulim Hi-Tech as a place of employment? Here are a few reasons why you should.

  • Intel Kulim features state-of-the-art facilities such as a fitness center (including fitness classes such as Yoga and Aerobics), basketball court, volleyball court, futsal court and game room amongst others.

  • Kulim Hi-Tech Park is an integrated city with public and institutional reserves.

  • The industrial parts consist of 4 phases with 37 companies and 78 supporting tenants comprising of over 28,000 workforces, all which accommodates high technology related and supporting industries.

  • It is in close proximity to a host of conveniences and amenities, with established highways leading to mainland Penang in a 30-minute drive.

Responsibilities

  • Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in Intel global factories in a professional, timely manner.

  • Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards.

  • Develop relationships cross-functionally to drive overall service improvement and Key Performance Index (KPI) for the department.

  • Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable.

  • Thoroughly and accurately document details of all internal and customer interactions.

Requirements

  • Bachelor’s degree in Information Technology or related field.

  • Knowledge in client-server and application-database interaction.

  • Communication skills in English & Mandarin language is a must as this position supports our Dalian site.

  • Solid problem solving and troubleshooting aptitudes and customer service.

  • Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers

  • Able to support First Line Technical (12 hour day and night shift)

 

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