IT Graduate Trainee

Application Dates
Applications open
11 Oct 2021
Applications closing
31 Oct 2021
Opportunity Overview
Type Graduate Jobs (Other)
Location
Bayan Lepas, Penang / Kulim, Kedah
Start date
Academic requirements
Level of Study
Bachelor degree

This job provides you a unique opportunity to be part of Intel Information Technology (IT) organization in dealing best in class support to IT Infrastructure, Engineering Design and Development tools through different channels.

Job Description

  • This job provides you a unique opportunity to be part of Intel Information Technology (IT) organization in dealing best in class support to IT Infrastructure, Engineering Design and Development tools through different channels.
  • Responsible to provide first customer assistance and provide technical support with request from phone, email, chat and web ticketing.
  • Work in a team environment where knowledge and partnership are shared on daily activities.
  • Respond in a timely manner to the different business needs of our customers providing excellent service and facilitating a resolution to their issue.
  • Participate in continuous improvement projects for daily operations and to improve operation efficiency and productivity.

Qualifications

Bachelor Degree in Information Technology or Computer Science/Engineering or any related fields.

Technical Skills

  • Linux/UNIX knowledge
  • Microsoft Office tools proficiency
  • Proficient in English
  • Excellent customer service
  • Good writing skills in order to provide e-mail or chat assistance.
  • Windows Operative system troubleshooting skills (Both Server and Client versions)
  • Development tools knowledge is a plus.

Soft Skills

  • Teamwork
  • Willing to work under pressure
  • Prioritization
  • Adaptability to changing environments
  • Investigative skills Proactivity