Employment Type
Full-time
Application Dates
Open
Closing
Opportunity Overview
Type
Graduate Jobs
Salary
Competitive
Location
Q Sentral, KL Sentral
Required Level of Study
Bachelor degree
Areas of Work
Financial Services and Insurance
Hospitality, Leisure, and Travel
Degrees Accepted
E Engineering, Maths, IT & Computer Sciences
Aerospace engineering & related
Chemical engineering & related
Civil engineering, construction & related
Computer science & IT
Electrical and electronic engineering & related
Environmental engineering & related
Information science
Manufacturing engineering & related
Maths, statistics & related
Mechanical engineering & related
Mining engineering
Petroleum engineering & related
Production engineering & related
F Finance, Accounting, Economics & Business Administration
Accounting, commerce & finance
Actuarial studies
Business & management
Economics & related
Human resources, recruitment & training
Leisure, hospitality, tourism & retail
Logistics & transport
Marketing, advertising & public relations
MBA
H Health & Medical Sciences
Dentistry & dental science
Food & nutrition
Medical sciences & related
Medicine
Nursing, midwifery & healthcare
Optical sciences
Pharmacy
Public health
H Humanities, Arts & Social Sciences
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English
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Humanities
Modern languages & linguistics
Performing arts & music
Philosophy
Politics & international relations
Public sector administration & management
Social science
Theology & comparative religion
L Law & Legal Studies
Law
Legal studies, justice & law enforcement
P Property & Built Environment
Architecture & town planning
Construction management, building & planning
Property, land & related
Quantity surveying
S Sciences
Agriculture, veterinary science & related
Biochemistry & related
Biology & related
Chemistry & related
Earth sciences
Environmental sciences
Geography
Material sciences
Physics & related
Psychology & behavioural sciences
Science & research
Sports science & human movement
T Teaching, Education & Human Welfare
Education
Social work, community care & counselling

Customer Service (Cantonese)

Company/ Organisation Name

Marsh & McLennan Asia Business Services Sdn Bhd

Description

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Q Sentral:

Executive/Senior Executive - Customer Service (Cantonese)

What can you expect?

  • Be a part of a regional operational shared service center
  • Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

  • Career Development and Training Opportunities
  • Explore opportunities to work on regional and global projects
  • Conducive Smart Office work environment

We will count on you to

  • Provide quality customer service to clients over phone call, email or on portal navigation to resolve client’s enquiries efficiently, including liaising with internal & external clients.
  • Provide customers with product and service information
  • Identify and escalate priority issues and able to route calls to appropriate resource
  • Complete call logs to ensure that the day to day transactions performed are tracked accurately and in timely manner
  • Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met.

What you need to have

  • A Bachelor’s Degree in any field
  • Experienced in Contact Centre/Call Centre Environment
  • Proficient in MS Office (Pivot Table, Excel Formulas and Words)
  • Ability to understand, speak Cantonese, read and write Chinese
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out

  • Experience supporting shared service operation
  • Experienced in Insurance Claims
  • Experienced in a “Third Party Administration environment” handling medical claims / medical policies in a contact center environment
  • Ability to systematically manage and retrieve data
  • Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
  • Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Requirements

  • A Bachelor’s Degree in any field
  • Experienced in Contact Centre/Call Centre Environment
  • Proficient in MS Office (Pivot Table, Excel Formulas and Words)
  • Ability to understand, speak Cantonese, read and write Chinese
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

Benefits

  • Career Development and Training Opportunities
  • Explore opportunities to work on regional and global projects
  • Conducive Smart Office work environment
  • Competitive Package Including Benefit Coverage