Kenneth Leong Chee Qwen

Branch Executive, Branch Operations & Retail Credit

Certificate in Business Studies, Taylors Business School, 2005; Bachelor of Business, Double Major Economics & Finance, Royal Melbourne Institute of Technology (RMIT), Australia, 2010

What did you do at university?
I studied business at university, a course closely related to my employment now. I enrolled into this course because I wanted to learn the practical knowledge of money and investments and how it affects our lives. Individuals who wish to embark on a career in the banking industry will discover company/commercial law and banking and finance related subjects very practical.

Why did you choose a career in your field?
I have always aspired to be a management trainee with an established organisation. Being an ambitious and adventurous person, I sought a career that would allow me to grow and explore my potential. I was honoured to be given the opportunity to shine through the Maybank Branch Management Entry Level Pipeline (BMELP) programme. Prior to Maybank, I was a full-time sales assistant for Vincci, a subsidiary of Padini Holdings, while pursuing my degree in business.

What do you do in your job?
My job involves execution of daily branch operational functions which include opening of accounts, performing remittance services and authorising transactions. I am also actively involved in marketing, processing and monitoring of retail credit facilities. As part of my ongoing career enrichment, I was also assigned to the Internal Audit department to audit Maybank branches across the country.

What do you like most about your job?
The most interesting part of my job is the opportunity to contribute to various departments of the branch including the Auto Finance Centre, Business Centre and the Audit posting. The job requires me to travel frequently and I constantly build excellent working relationship amongst customers, BMELP peers and colleagues who assist me in my journey.

What skills do you consider to be essential for your job?
Soft skills are very crucial in our day-to-day responsibilities and for our career progression. We need to be able to communicate well in English and possess good public speaking and presentation skills. We need to be genuine and approachable with the ability to work and mingle with people from all levels.

What are your future plans?
In the near future, I see myself taking on a managerial responsibility within the organisation. Soon after completion of my Professional Credit Certification (PCC), I have intentions to pursue an MBA.

Some advice
The banking and financial industry is dynamic, challenging and ever-changing. Individuals who are considering this career should always embrace a positive and proactive attitude at work and life itself. You need to adopt the ‘never stop learning’ culture and always take the initiative to learn and improve yourself in technical and soft skills.