Teng Hui Ying (Debbie)

Key Account Executive

Qualifications
Bachelor of Hospitality Management (Honours), BERJAYA University College of Hospitality, 2012

At university 
I studied Bachelor of Hospitality Management (Honours) in BERJAYA UCH. I chose this course because the hospitality industry is a dynamic industry, which allows for a wide range of careers, such as the hotel, events, restaurant, airline and other service-related industries.

My background
I underwent my internship with Nestlé, during which I was assigned to the group human resource division, and I got to experience working in three different departments. My other work experiences include working as an event coordinator, promoter and home tuition teacher.

My company and job
  • During my time as Business Development Representative in Nestlé, my job scope included:
  • building strong relationships with existing customers by developing a good understanding of their organisation and business strategies
  • meeting prospective customers to initiate business opportunities
  • resolving customer’s problems and complaints
  • hitting monthly sales targets.
  • collaborating with all levels of management.

The best and worst bits
My job allows me to work with well-known chefs from prestigious hotels. I have had the privilege to get to know them personally and through sharing our experiences, I’ve learnt a lot from them. Other perks include good food, especially in fine dining. The worst bits are handling hardcore customers and dealing with complaints.

My most memorable achievement at work
I managed to convince a particularly challenging customer to sign with us a one-year business contract, worth RM470,000, after much hard work and effort put into generating this account.

Getting the job
I managed to secure a full-time management position in Nestlé due to my positive performance and working attitude portrayed during my time as an intern in the human resource division.

Be prepared for

  • Managing time effectively.
  • Excellent interpersonal skills.
  • Flexibility and adaptability.
  • Problem solving abilities.

Some advice
Students interested in F&B need to be able to thrive in a fast-paced work environment, deal with all levels of management, and be positive as well as self-motivated. Having prior work experience is an advantage in this industry and opt for business-related courses in university as it is relevant to the F&B sector. Never give up even if you have failed; instead do your best to deliver better. Your hard work will definitely be rewarded one day.