Teng Hui Ying (Debbie)

BERJAYA University College of Hospitality
Key Account Executive
Debbie studied Bachelor of Hospitality Management (Honours) at BERJAYA University College of Hospitality.

Bachelor of Hospitality Management (Honours), BERJAYA University College of Hospitality, 2012

At university 
I studied Bachelor of Hospitality Management (Honours) in BERJAYA UCH. I chose this course because the hospitality industry is a dynamic industry, which allows for a wide range of careers, such as the hotel, events, restaurant, airline and other service-related industries.

My background
I underwent my internship with Nestlé, during which I was assigned to the group human resource division, and I got to experience working in three different departments. My other work experiences include working as an event coordinator, promoter and home tuition teacher.

My company and job
  • During my time as Business Development Representative in Nestlé, my job scope included:
  • building strong relationships with existing customers by developing a good understanding of their organisation and business strategies
  • meeting prospective customers to initiate business opportunities
  • resolving customer’s problems and complaints
  • hitting monthly sales targets.
  • collaborating with all levels of management.

The best and worst bits
My job allows me to work with well-known chefs from prestigious hotels. I have had the privilege to get to know them personally and through sharing our experiences, I’ve learnt a lot from them. Other perks include good food, especially in fine dining. The worst bits are handling hardcore customers and dealing with complaints.

My most memorable achievement at work
I managed to convince a particularly challenging customer to sign with us a one-year business contract, worth RM470,000, after much hard work and effort put into generating this account.

Getting the job
I managed to secure a full-time management position in Nestlé due to my positive performance and working attitude portrayed during my time as an intern in the human resource division.

Be prepared for

  • Managing time effectively.
  • Excellent interpersonal skills.
  • Flexibility and adaptability.
  • Problem solving abilities.

Some advice
Students interested in F&B need to be able to thrive in a fast-paced work environment, deal with all levels of management, and be positive as well as self-motivated. Having prior work experience is an advantage in this industry and opt for business-related courses in university as it is relevant to the F&B sector. Never give up even if you have failed; instead do your best to deliver better. Your hard work will definitely be rewarded one day.