The selected candidate for this job is responsible for attending to Singapore inbound calls enquiries over a full range of consumer financial products and services.
- Attending to Singapore inbound calls enquiries over a full range of consumer financial products and services
- Handle call professionally and provide accurate and timely info, alternatives and solutions to customers on products and services
- Follow up with customers to resolve issues to ensure customer satisfactions are met
- Achieve first call resolution where possible
- Perform after call work (administration work) in accordance to the set procedures with zero defect
- Comply with Group Policy and Standards, local law and regulations and control and procedures of the bank
- Introduce and educate customers of the self service / automated banking channels
- Provide personalized customer service to enhance customer experience
- Apply proper phone etiquette to manage various customer situations
- Provide customer’s feedback to respective business partners for improvements and enhancements
- Outstanding English communication skill
- Degree holder with average academic result (CGPA below 3.4)
- Diploma / SPM holder with at least 1 year of relevant working experience
- Credit in English and Maths for SPM
- Willing to work on 24/7 rotation shift, public holidays and able to work on changing schedule
- Able to handle customer enquiries and complaints and to manage difficult customer situation
- Able to handle ambiguity and solve complex issues
- Pleasant personality, people and service oriented, and a strong team player
- Should have the capacity to absorb and retain huge amount of information related to the Bank’s products
- Must possess own transport (at least no problem on transportation)
- Ability to speak Mandarin will be an added advantage
- We offer a competitive, performance-driven compensation package so you can focus on your work.
- No two people are alike, so we give employees the flexibility to choose benefits that matter the most to them. Our flexible benefits plans can be tailor-made to suit your lifestyle.