OPUS IT Services Sdn Bhd

Employment Type
Application Dates
Opportunity Overview
Graduate Jobs
Areas of Work
IT and Technology
Degrees Accepted

Application Support Engineer

We are searching for application support to be responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion. This person will be work closely with service delivery teams and development teams to supporting client-facing software applications.

Essential Job Functions

  • Provide technical support for enterprise-level application systems.
  • Respond to general questions and trouble tickets in a timely manner.
  • Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
  • Prioritize multiple, open issues.
  • Document issue tracking as troubleshooting progresses.
  • Follow best practices for change control of proposed solutions.
  • Maintain service reports.
  • Document actionable bugs for engineering resolution.
  • Consulting with the software development team, internal users, and clients to improve application performance.


  • Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Degree (Informatioin Technology/ Computer Science), or significant equivalent experience
  • Demonstrable experience as a application support engineer in a related field.
  • Knowledge of programming languages like SQL, .Net Languages and Java
  • Exceptional ability to provide front-end support to internal users and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them
  • ITILv3 foundation certified preferred
  • Interpersonal skills


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