Primary Objective

• Assist the Team Lead in the smooth execution of external learning programmes, certifications, and accreditations, contributing to RHB Academy’s vision of connecting the right learners with the right learning opportunities.
• Support the efficient and accurate processing of training programme registrations, applications, and record-keeping.
• Ensure adherence to relevant regulatory and compliance requirements within the scope of learning operations activities.
   

Key Responsibilities

Program Support:

• Assist in the coordination and logistical support for external learning programmes, certifications, and accreditations.
• Manage enrollment processes, including registrations, applications, and participant communication.
• Schedule and coordinate training sessions, ensuring efficient use of resources.
• Maintain accurate records of programme attendance and completion.
   

Data Management And Reporting

• Accurately update and maintain organisational training records within the Learning Management System (LMS).
• Assist in the compilation of data for monthly and yearly training cost reports related to certifications and external programmes.
• Support Learning Solutions/ Reporting team on information they need pertain to external learning programmes, certifications and accreditations, and provide statistical data as requested by the Team Lead.
• Ensure all documents are in place and up to date for payment, HRDC grant applications and claim submission.
   

Stakeholder Communication

• Provide excellent customer service to employees, training providers, and other stakeholders, addressing inquiries and resolving issues promptly.
• Liaise with employees and trainers to facilitate learning enrollments.
• Maintain positive relationships with external vendors and training providers.
   

Compliance And Quality

• Ensure all learning operations activities comply with relevant regulatory and compliance requirements.
• Assist in maintaining a current database of certifications and accreditations.
• Monitor service reliability and support the achievement of established SLAs.
   

LMS And Process Improvement

• Support the Team Lead in LMS enhancement projects.
• Contribute to the review and improvement of learning operations processes.
• Assist in establishing policies, standards and goals for production training activities.
   

General Support

• Undertake other specific tasks and projects as assigned by the Team Lead.
• Keep abreast with all organisational changes and business developments. POSITION TITLE: TEAM MEMBER, LEARNING OPERATIONS
   

Primary Objective:

• Assist the Team Lead in the smooth execution of external learning programmes, certifications, and accreditations, contributing to RHB Academy’s vision of connecting the right learners with the right learning opportunities.
• Support the efficient and accurate processing of training programme registrations, applications, and record-keeping.
• Ensure adherence to relevant regulatory and compliance requirements within the scope of learning operations activities.
• Key Responsibilities:
• Program Support:
• Assist in the coordination and logistical support for external learning programmes, certifications, and accreditations.
• Manage enrollment processes, including registrations, applications, and participant communication.
• Schedule and coordinate training sessions, ensuring efficient use of resources.
• Maintain accurate records of programme attendance and completion.
• Data Management and Reporting:
• Accurately update and maintain organisational training records within the Learning Management System (LMS).
• Assist in the compilation of data for monthly and yearly training cost reports related to certifications and external programmes.
• Support Learning Solutions/ Reporting team on information they need pertain to external learning programmes, certifications and accreditations, and provide statistical data as requested by the Team Lead.
• Ensure all documents are in place and up to date for payment, HRDC grant applications and claim submission.
• Stakeholder Communication:
• Provide excellent customer service to employees, training providers, and other stakeholders, addressing inquiries and resolving issues promptly.
• Compliance and Quality:
• Ensure all learning operations activities comply with relevant regulatory and compliance requirements.
• Assist in maintaining a current database of certifications and accreditations.
• Monitor service reliability and support the achievement of established SLAs.
• LMS and Process Improvement:
• Support the Team Lead in LMS enhancement projects.
• Contribute to the review and improvement of learning operations processes.
• Assist in establishing policies, standards and goals for production training activities.
• General Support:
• Undertake other specific tasks and projects as assigned by the Team Lead.
• Keep abreast with all organisational changes and business developments.
• Liaise with employees and trainers to facilitate learning enrollments.
• Maintain positive relationships with external vendors and training providers.