Roche Services (APAC) Sdn Bhd

Employment Type
Application Dates
Opportunity Overview
Graduate Jobs
Bandar Sunway
Areas of Work
Accountancy and Financial Management
Degrees Accepted

Travel & Expenses Helpdesk Analyst (Mandarin Speaker)


  • Responsible for providing customer service support to DIA affiliates concerning the Travel & Expense Application (Concur) 

Key activities and deliverables

  • Provide first level support attending to all inquiries from DIA end users related to Travel & Expense Application (Concur) 
  • Ensure all queries received are correctly captured and updated in the ticketing tool 
  • Maintain T&E related employee master data (HR, Bank, Credit Card, others) 
  • End to end processing of T&E report from preparing accounting data for posting into SAP, followed by payment and reconciliation 
  • Provide ad hoc reporting and prepare T&E accrual 
  • Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process 
  • Building and maintaining all documentation related to our business systems and processes to ensure it is up to date 
  • Ensure all activities carried out are in compliance with Company policies and procedures and are of high ethical standards
  • Other tasks that may be assigned from time to time

Requirements/ Qualification

  • Strong understanding of Travel & Expense technology (e.g. Concur, TRAM) and reporting tool 
  • Strong excel, analytical and problem-solving skills 
  • Good understanding and knowledge of ERP systems and Ms Office tools. SAP is an added advantage 
  • Possess good attention to detail; excellent analytical and reconciliation skills 
  • Collaborative and team-oriented ; ability to work with cross-functional team with different cultures 
  • Demonstrated good communication skills with a focus on customer service
  • Language : English, Chinese

Experience of 

  • Bachelor's degree in Accounting or Finance preferred. 
  • 3 to 5 years of working experience in the related field, preferably in Accounting or IT


  • Flexible Working Support