Who We Are

TDCX (formerly known as Teledirect Telecommerce) was founded in 1995 as a business process outsourcing (BPO) services in customer experience & Asia-Pacific's best-outsourced contact centre with global workspaces in Singapore, Malaysia, Thailand, Hong Kong, Philippines, China, Japan & Spain.

Over the years, we have evolved into an enabler of the digital economy, with more than 8,000 talented employees, empowering global brands in various industries. We deliver innovative customer experience solutions in:

• customer service
• content moderation
• e-commerce
• tech support
• trust & safety
• revenue generation
• inside sales

We remain as passionate as ever in applying a unique approach to people, process, performance and platform for our people and clients and are proud of our reputation for being a trusted partner to industry leaders. To date, we have won over 200 international, global and regional industry awards in recognition of our customer experience solutions, talent acquisition and work culture.

We are also being recognized as Best Newcomer and Most Popular Graduate Employer in BPO & Shared Services by Malaysia's 100 Leading Graduate Employers Awards 2019. To make it even happier, garnering these awards gave us the 27th rank in the Top 100 Leading Companies in the Country that Shape Our Future Leaders in Malaysia.