Mandarin Language Specialist (Customer Support)

Application Dates
Applications open
16 Mar 2020
Applications closing
16 Jun 2020
Opportunity Overview
Type Graduate Jobs (Full-time)
Location
Cyberjaya
Start date
Academic requirements
Level of Study
Diploma

One of the duties of a Mandarin Language Specialist (Customer Support) is to provide first level care, solving cases until the end-point.

Responsibilities

  • Provide first level care, solving cases until the end-point.
  • Customer service by telephone, mail and chat.
  • Creation, management and tracking of customer service tickets.
  • Keep the ticket tray within channel wise SL’s
  • Understand client policies and guidelines.
  • Provide customer service via telephone, mail and social media in the native and English language.
  • Attend and solve doubts complaints and comments to users/customers.
  • Daily contact with warehouse, report delivery incidents, traces, and creation of guides.
  • Capture and control information in customer's CRM.
  • Customer Service Experience.
  • Attend and solve doubts complaints and comments to users/customers.
  • To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way.
  • Flexible to work in shifts.
  • Able to work on weekends.

Requirements

SPM, High School Graduate, Any Diploma/Bachelor degree, or comparable professional education.

Benefits

Shift Allowance, Medical Benefit.