Responsibilities

  • Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.
  • Always be on the lookout for ways to improve the way we do things
  • Advocate for users and pass ideas and best practices on to the rest of the team
  • Update the internal knowledge base when you discover something new
  • Establish effective working relationships with team members and users

Requirements

  • Provide friendly and efficient service to the travel community of our client.
  • Be a first point of contact to handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between users.
  • Monitor and control numerous concurrent tasks in tandem.
  • Proactively and independently work to meet targets and goals

Benefits

  • Medical Insurance (cover Inpatient & Outpatient)
  • EPF, SOCSO & EIS Contribution.
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