Customer Experience Specialist

Application Dates
Applications open
24 Aug 2019
Applications closing
24 Sep 2019
Opportunity Overview
Type Graduate Jobs (Full-time)
Salary
RM 3000 – RM 4500
Location
KL Central
Start date
Ongoing
Academic requirements
Level of Study
University undergraduate

As Customer Experience Specialist, you'll investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.

Responsibilities

  • Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.
  • Always be on the lookout for ways to improve the way we do things
  • Advocate for users and pass ideas and best practices on to the rest of the team
  • Update the internal knowledge base when you discover something new
  • Establish effective working relationships with team members and users

Requirements

  • Provide friendly and efficient service to the travel community of our client.
  • Be a first point of contact to handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between users.
  • Monitor and control numerous concurrent tasks in tandem.
  • Proactively and independently work to meet targets and goals

Benefits

  • Medical Insurance (cover Inpatient & Outpatient)
  • EPF, SOCSO & EIS Contribution.