Responsibilities

  • Make outbound calls on the provided leads and to encourage the given offer to customers.
  • Convince and enroll interested customer’s over the phone
  • Accurately update the system on the call outcome.
  • Deliver good customer experience by focusing on customer’s wants and needs.
  • Go “extra mile” to meet sales quota.
  • Encounter the quality service standards.

Requirements

  • Provide friendly and efficient service to the travel community of our client.
  • Be a first point of contact to handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between users.
  • Monitor and control numerous concurrent tasks in tandem.
  • Proactively and independently work to meet targets and goals

Benefits

  • Medical Insurance (cover Inpatient & Outpatient)
  • EPF, SOCSO & EIS Contribution.
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