Employment Type
Application Dates
Opportunity Overview
Graduate Jobs
Competitive Salary
Required Level of Study
Bachelor degree
Areas of Work
Management and Business
Marketing, Advertising, and PR
Degrees Accepted
F Finance, Accounting, Economics & Business Administration
Business & management

Customer Success Representative

Job description/Responsibilities:

  • Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
  • Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
  • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
  • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
  • Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates
  • Identifies and pursues maintenance reinstatement opportunities
  • Assists in negotiation of maintenance agreements
  • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
  • Achieves target quota
  • Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment)


  • Bachelor’s Degree required (a combination of education and experience will be considered)
  • Previous product or services sales experience in software or related industry is a plus
  • Previous support and/or maintenance renewal sales experience is preferred
  • Superb customer service skills are required
  • Excellent verbal and written communications skills
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
  • Ability to work in a semi-autonomous and fast-paced environment
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
  • Experience compiling, querying, analyzing and reporting data
  • Proficiency with SalesForce.com is desirable
  • Basic knowledge of virtualization industry and the ability to relay information to the partner community
  • Language skill with English and Bahasa Malaysia, Indonesian, Thai, Vietnamese, Cantonese and Mandarin preferred as role(multiple) requires to deal with clients in different countries.


  • Hybrid working
  • KPI based commission 
  • Parking and flexi allowances
  • Medical Insurance for self and dependent
  • Annual leave starts at 15 days