Employment Type
Full-time
Application Dates
Open
Closing
Opportunity Overview
Type
Graduate Jobs
Salary
Competitive Salary
Required Level of Study
Bachelor degree
Areas of Work
Management and Business
Marketing, Advertising, and PR
Sales
Degrees Accepted
F Finance, Accounting, Economics & Business Administration
Business & management

Customer Success Representative

Job description/Responsibilities:

  • Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
  • Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
  • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
  • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
  • Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates
  • Identifies and pursues maintenance reinstatement opportunities
  • Assists in negotiation of maintenance agreements
  • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
  • Achieves target quota
  • Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment)

Requirements/Qualification:

  • Bachelor’s Degree required (a combination of education and experience will be considered)
  • Previous product or services sales experience in software or related industry is a plus
  • Previous support and/or maintenance renewal sales experience is preferred
  • Superb customer service skills are required
  • Excellent verbal and written communications skills
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
  • Ability to work in a semi-autonomous and fast-paced environment
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
  • Experience compiling, querying, analyzing and reporting data
  • Proficiency with SalesForce.com is desirable
  • Basic knowledge of virtualization industry and the ability to relay information to the partner community
  • Language skill with English and Bahasa Malaysia, Indonesian, Thai, Vietnamese, Cantonese and Mandarin preferred as role(multiple) requires to deal with clients in different countries.

Benefits:

  • Hybrid working
  • KPI based commission 
  • Parking and flexi allowances
  • Medical Insurance for self and dependent
  • Annual leave starts at 15 days