IT and Technology, Management Consulting

Length/duration of opportunity

Full time

Job Scope

  • Update and maintain Employee life cycle data updates in system.
  • Generate and distribute letters.
  • Report generation including prepare audit and quarter / year-end reports.
  • Manage Service Issues and escalations and analyze root cause of issues for accurate and timely service delivery.
  • Weekly and Monthly MIS to be managed and inputs to be given to Ops Mgr.
  • Play active role in identifying and implementing process improvements.
  • To manage system downtime & system issues data and Escalate to appropriate sources.
  • Manage all process documentation and keep checking for updates to maintain LWI'S per current process flows.


  • Reports to: Team Lead
  • Supervises: N/A